Nazi flags and patient 'sexually assaulted': Sky News investigates UK's 'worst ambulance service'

A grandmother who claims she was sexually assaulted by a private paramedic on the way to hospital has told Sky News she has been failed by the ambulance service.

Warning: This article contains references to sexual abuse and suicide It comes as a staff survey of the same service - the South East Coast Ambulance Service (SECAmb) - heard damning claims of a culture of discrimination and bullying; with allegations of Nazi flags on team video calls and a "boy's club" culture where whistleblowers are punished.  It's been more than a year since a Sky News investigation first heard of a culture of rampant sexual harassment and abuse in ambulance services. These issues have existed for decades right across the country.

But now the GMB union, which represents ambulance workers, is calling on the chief executive of SECAmb, Simon Weldon, to resign. It's after a survey of workers heard high instances of inappropriate behaviour and bullying; with a huge fear of speaking out.

It's led the GMB to call for an independent investigation, with one representative branding the ambulance trust "the worst in the country". The trust told us it is committed to working with unions for positive change.

'I just lay there, terrified' Juliette, 65, has spent four years trying to get her local ambulance trust to listen. In 2021, she accused a private paramedic working with SECAmb of sexually assaulting her.

Hit by a car while cycling through Surrey, she remembers lying on the stretcher in agony, afraid to move in case she was paralysed. Two paramedics carried out assessments for around 90 minutes before driving her to hospital.

But as soon as she was alone in the back with just one of them, she claims the male paramedic suddenly told her he wanted to "check her hips". "There was no asking, no consent," she says.

And instead of touching her hips, she claims he sexually assaulted her. "With his left hand, he opened my shorts up - and put his right hand into my cycling shorts.

"Between my legs." She doesn't want to go into the details, but she says she temporarily froze, powerless and terrified of what he might do. All the while he stared down into her eyes and said nothing.

"I felt so uncomfortable. Shamed, frightened, shocked.

I didn't want it to continue." She said her brain eventually "snapped into place" and she moved her legs. She claims he then removed his hand, and sat behind her head in silence for the rest of the journey.

"I just lay there - terrified," she whispers.  She reported it to the police the following day, but with no CCTV in the ambulance, it was her word against his. With no hope of a successful prosecution, the Met Police dropped the case.

Then she turned her attention to the ambulance service, hopeful it would act. We've seen correspondence between Juliette's lawyers and SECAmb, which promised to respond to the formal complaint within 25 days.

That was repeatedly delayed for several months. "It was about seven months after the accident.

They still hadn't acknowledged anything to do with the sexual assault," she recalls. "They hadn't answered any questions."  Eventually, they effectively said the assault hadn't happened; claiming that Juliette herself had started to remove her cycling shorts, and that "consent was given" for an examination after she complained of a pain in her leg.

She unequivocally denies every detail of this account. She says it left her feeling "insulted, betrayed and humiliated".

Why - she asks - would somebody think she had "wasted all this time". "It's too late for me," she adds, but she is making a stand to help others avoid the same trauma.

Culture of discrimination, harassment and bullying The GMB represents a large number of the 4,000 SECAmb staff, and recently carried out a survey of their members about their experiences of working life. From the nearly 900 responses, the union claims they identified a culture of discrimination towards women staff members with sexual harassment, bullying, and a general "boys' club" culture.

Of those surveyed, 25.6% had experienced bullying and 26% had witnessed inappropriate conduct. Racism was witnessed by 16% and sexual harassment by 17.2%.

What's more, 80% didn't feel confident the trust would support them if they flagged concerning behaviour. 'He's always been into Nazi stuff' Ambulance worker Amelia (not her real name) told Sky News she finally blew the whistle on inappropriate behaviour a few years ago after she joined a video call with colleagues to discuss staffing levels.

One of the managers joined them from home. To Amelia's shock, he appeared on their office screen with a large red, white and black Nazi swastika flag prominently behind him.

On his desk was a framed photo of Adolf Hitler, next to what she says looked like a young woman at graduation. On the bookshelves sat a red swastika armband and what she was later told was a World War Two grenade.

She was horrified. "I kept looking around the room thinking, 'why is no one saying anything?'...

When I spoke to people afterwards they said: 'Oh yeah… he's always been into Nazi stuff." At first, she blew the whistle anonymously, but was told she'd have to name herself and put in a formal grievance for it to be investigated. A report seen by Sky News found the manager's "inappropriate behaviour" should have been challenged, but he still works for SECAmb.

Amelia claims she was isolated by her colleagues, frozen out of meetings and uninvited to team events, saying "it killed my career". An independent report found there wasn't enough evidence to prove that she had been deliberately excluded.

At one point the police were involved, then days later, she says, "I had bags of dog faeces on my doorstep. That went on for a few days, I felt like a prisoner in my own home".

"Whenever I heard sirens, I got palpitations. I was terrified of who would be in that ambulance." 'They become the problem' When people like Amelia speak out "they become the problem.